Terms and Conditions of Sale — Disconnecto

Last updated: June 2026

These Terms and Conditions of Sale ("Terms") govern sales made on the website www.disconnecto.com, operated by TATEMONO SAS, registered with the Périgueux Trade and Companies Register under number 879 086 189 00021, with its registered office at 462 route des Noyers, 24350 Montagrier, France.

Article 1 – Purpose and scope

These Terms set out the conditions of sale between TATEMONO SAS (hereinafter "Disconnecto") and any buyer, whether a natural person (consumer) or a legal entity (school, public authority, association, company), making a purchase on www.disconnecto.com or under an accepted quotation.

These Terms apply to the exclusion of any other document. They prevail over any general terms of purchase of the buyer, save for Disconnecto's prior written agreement.

Article 2 – Products

The products offered are those presented on the website, subject to available stock. Each product is described as accurately as possible. However, errors or omissions may occur and do not engage Disconnecto's liability.

The photographs and visuals shown on the website are provided for illustrative purposes only and are not contractual.

Article 3 – Orders and quotations

Online orders

Any order placed on the website implies full and unreserved acceptance of these Terms. The buyer receives a confirmation by email once the order is validated. Disconnecto reserves the right to refuse an order in the event of an unresolved prior dispute or unavailable stock.

Orders by quotation

Orders from legal entities (schools, public authorities, companies) may be formalised through the issuance of a quotation. The quotation is valid for 30 days from its date of issue, unless expressly stated otherwise. After this period, Disconnecto reserves the right to amend the prices or conditions indicated.

The order is deemed firm and final upon receipt of the signed purchase order or the buyer's written acceptance of the quotation.

Article 4 – Prices

Prices are stated in euros. For sales to consumers, prices are displayed inclusive of all taxes. For sales to legal entities subject to VAT, prices may be indicated exclusive of tax on quotations, with the applicable VAT added at the rate in force.

Disconnecto reserves the right to amend its prices at any time. The product is invoiced on the basis of the rate in force at the time the order is validated or the quotation accepted.

Delivery costs are indicated separately at the time of order. Delivery is free above a minimum order amount indicated on the website.

Article 5 – Payment

Consumers and companies

Payment is made online by bank card or any other means offered at the time of order. The order is deemed validated only after confirmation of payment.

Legal entities and public authorities

Schools, local authorities and other public-law legal entities may pay for their orders by bank transfer or administrative purchase order.

Invoices issued to public bodies can be transmitted via the Chorus Pro platform, upon request made at the time of order or quotation.

In accordance with Articles L. 441-10 et seq. of the French Commercial Code, the payment term applicable to professional buyers and public entities is 30 days from the invoice issue date, unless special conditions are agreed in writing. Any late payment gives rise to penalties at the statutory rate in force, together with a fixed recovery indemnity of €40.

Article 6 – Retention of title and transfer of risk

The transfer of ownership of the products to the buyer is suspended until full payment of the price, in principal and incidentals (delivery costs, VAT, any late-payment penalties and recovery indemnity), in accordance with Articles 2367 et seq. of the French Civil Code. In the absence of full payment on the agreed due date, Disconnecto may demand the return of the delivered products, at the buyer's expense and risk, and terminate the sale by operation of law, without prejudice to any other right or action.

Notwithstanding this retention of title, the transfer of risk of loss and damage occurs upon delivery of the products to the buyer or the carrier. From delivery onwards, the buyer assumes custody and responsibility for the products and undertakes to keep them in a condition allowing their identification.

Until full payment, the buyer shall not pledge the products, give them as security or assign them, and undertakes to inform Disconnecto without delay of any seizure or equivalent measure initiated by a third party. In the event of insolvency proceedings against the buyer, the products may be reclaimed in accordance with Articles L. 624-9 et seq. of the French Commercial Code.

Article 7 – Delivery

Delivery is made to the address indicated by the buyer at the time of order.

Standard orders

For products available in stock, Disconnecto undertakes to dispatch orders within 1 to 2 business days following validation of payment or of the purchase order.

Personalised orders (B2B)

Orders involving personalisation — in particular the printing of a logo or the name of an establishment, bespoke configurations or large-quantity orders — require additional manufacturing time. This lead time is specified in the quotation or confirmed by email. As a guide, the production and dispatch lead time for a personalised order is sixty (60) calendar days from validation of the proof (BAT) under the conditions set out in Article 8.

Any delay in transmitting the personalisation elements or in validating the proof by the buyer will postpone the delivery time accordingly, without engaging Disconnecto's liability.

Common provisions

The lead times indicated are given for guidance only, excluding periods of high demand or temporary stock shortage. Disconnecto cannot be held liable for any delay attributable to the carrier or to an event beyond its control (force majeure, strike, adverse weather, etc.).

In the event of damage observed on receipt, the buyer must record reservations with the carrier within the legal time limits and inform Disconnecto within 48 hours following delivery.

Article 8 – Personalised orders and proof (BAT)

8.1 — Scope

This article applies to any order for personalised products, in particular the printing of a logo, an establishment name, a visual or any bespoke configuration.

8.2 — Elements provided by the buyer

The buyer provides the graphic elements required for personalisation in a usable vector format (.ai, .eps or .pdf). The buyer warrants that it holds all intellectual property rights in the visuals provided. Disconnecto carries out no verification in this respect; in the event of a dispute relating to these rights, the buyer's liability alone is engaged.

8.3 — Proof (BAT)

Prior to any production, Disconnecto sends the buyer a proof (BAT) showing the personalisation elements (visual, positioning, colours, wording). The buyer has seven (7) business days to validate the proof or request changes in writing. The first set of changes is free of charge; any subsequent change may be invoiced at €15 excl. VAT.

Written validation of the proof triggers production. The manufacturing lead time referred to in Article 7 runs from this validation. Any delay in validating the proof or transmitting the elements by the buyer postpones the delivery time accordingly, without engaging Disconnecto's liability.

8.4 — Conformity with the proof

Once the proof has been validated by the buyer, no claim will be admissible provided the delivered products conform to the proof. It is the buyer's responsibility to check all elements carefully before validation.

8.5 — Production tolerances

Owing to the manufacturing process, slight variations in positioning, dimension and shade may exist between the proof and the delivered products, without constituting a defect of conformity. Colours are reproduced as closely as possible to the references provided. A tolerance of ± 5% is accepted on delivered quantities; in the event of a greater shortfall to the buyer's detriment, Disconnecto will complete the delivery or issue a proportional credit note.

8.6 — Modification and cancellation

Any request for modification after validation of the proof and before the effective start of production may give rise to a charge of €50 excl. VAT, in addition to the cost of the modifications. Once production has started, no modification or cancellation is possible, the products being specifically personalised.

8.7 — No right of withdrawal

In accordance with Article L. 221-28 of the French Consumer Code and Article 9 hereof, personalised products are excluded from the right of withdrawal.

Article 9 – Right of withdrawal, returns and guarantees

9.1 Consumer buyers (B2C)

Right of withdrawal

In accordance with Article L. 221-18 of the French Consumer Code, any consumer buyer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to give a reason.

To exercise this right, the buyer sends a written request to contact@disconnecto.com indicating their order number and the reason for return. Disconnecto will acknowledge receipt and communicate the return procedures.

The product must be returned in a condition allowing its resale — it may have been tried under reasonable conditions, but must not show signs of prolonged use, deterioration or damage. The return is made at the buyer's expense, by tracked shipment.

Personalised products (logo printing, establishment personalisation) are expressly excluded from the right of withdrawal in accordance with Article L. 221-28 of the French Consumer Code.

Refund

Where a return is accepted after inspection by our team, the refund is made within a maximum of 14 days from receipt of the returned parcel, via the payment method used at purchase. No refund will be made if the product is returned damaged, incomplete or untraceable.

Legal guarantee of conformity (B2C)

In accordance with Articles L. 217-1 et seq. of the French Consumer Code, any consumer buyer benefits from the two (2) year legal guarantee of conformity from delivery of the product. During the first twelve (12) months, any defect is presumed to have existed at the time of delivery. Beyond that, it is for the buyer to prove that the defect existed at the time of delivery.

In the event of a defect of conformity, the buyer may request the repair or replacement of the product. If neither option is possible, the buyer may obtain a partial or full refund.

The consumer buyer also benefits from the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code, allowing a refund if a hidden defect renders the product unfit for its intended use.

For any claim under these legal guarantees, the buyer sends their request to contact@disconnecto.com, enclosing a photograph of the product concerned and proof of purchase.

9.2 Professional buyers and legal entities (B2B)

The 14-day statutory right of withdrawal provided by the French Consumer Code does not apply to purchases made in the course of a professional or institutional activity.

9.2.1 — Schools and public authorities

Commercial guarantee — 6 months

Any product reported as defective within six (6) months of delivery is replaced free of charge, on simply sending a photograph to contact@disconnecto.com. No return is required, no justification is requested. This guarantee covers any anomaly observed under normal conditions of use.

It does not cover damage resulting from deliberate degradation or manifestly abusive use.

Simplified replacement programme — 4 years

Beyond the guarantee period and for a total duration of four (4) years from delivery, Disconnecto makes available to the establishment a discount code of forty percent (40%) on the unit price in force, usable for any replacement of pouches.

This programme is not a guarantee: it does not cover any right to free replacement. It constitutes a permanent pricing advantage intended to facilitate the renewal of worn or damaged pouches, whatever the cause, without any administrative formality or justification.

The code is given to the establishment upon delivery of the initial order. It is freely transferable to families by the establishment, according to its internal organisation.

Replacement orders for ten (10) units or more benefit from free delivery. Below this threshold, standard delivery costs apply and are borne by the buyer.

The pouches available under this programme are exclusively standard, non-personalised models.

9.2.2 — Other professional buyers

Products sold to any private-law legal entity other than schools and public authorities — in particular companies, associations and event organisers — are covered by the legal guarantee against hidden defects provided for in Articles 1641 et seq. of the French Civil Code. This guarantee covers non-apparent defects that render the product unfit for its intended use, and which the buyer proves existed prior to the sale.

Any request for return or exchange must be subject to Disconnecto's prior written agreement, sent to contact@disconnecto.com. Accepted returns are handled on a case-by-case basis, according to the conditions agreed in writing between the parties.

Personalised products — bearing a logo or identification specific to the buyer — may under no circumstances be returned or refunded, save for a proven hidden defect observed at delivery and reported within forty-eight (48) hours following receipt.

Article 10 – Liability

Disconnecto cannot be held liable for direct or indirect damage caused by inappropriate use of the products. Disconnecto's liability is in any event limited to the total amount of the order concerned.

Article 11 – Intellectual property

The texts, images, logos, product names and graphic elements present on the website www.disconnecto.com are the exclusive property of TATEMONO SAS or are subject to a licence to use. Any reproduction, representation or exploitation, in whole or in part, without prior written authorisation is strictly prohibited.

Article 12 – Mediation and disputes

Mediation (B2C)

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, any consumer buyer may use, free of charge, a consumer mediator with a view to the amicable resolution of any dispute. The contact details of the competent mediator are available on request at contact@disconnecto.com.

Disputes (B2B and general)

These Terms are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing an amicable agreement, the courts within the jurisdiction of TATEMONO SAS's registered office shall have sole jurisdiction, including in the event of multiple defendants or third-party proceedings.