Terms of sale
General Terms and Conditions of Sale — Disconnecto
Last updated: April 2026
These General Terms and Conditions of Sale (GTCS) govern sales made on the website www.disconnecto.com, operated by TATEMONO SAS, registered with the Périgueux Trade and Companies Register under number 879 086 189 00021, with registered office at 462 route des Noyers, 24350 Montagrier, France.
Article 1 – Purpose and scope
These GTCS define the terms of sale between TATEMONO SAS (hereinafter "Disconnecto") and any buyer, whether an individual (consumer) or a legal entity (school, local authority, association, company), purchasing on www.disconnecto.com or under an accepted quote.
These GTCS apply to the exclusion of any other document. They take precedence over any general purchasing conditions of the buyer, unless Disconnecto has given prior written agreement to the contrary.
Article 2 – Products
The products offered are those presented on the website, subject to availability. Each product is described as accurately as possible. However, errors or omissions may exist and do not constitute grounds for Disconnecto's liability.
Photographs and visuals on the website are provided for illustrative purposes only and are not contractually binding.
Article 3 – Orders and quotes
Online orders
Placing an order on the website constitutes full and unreserved acceptance of these GTCS. The buyer receives an email confirmation after the order is validated. Disconnecto reserves the right to refuse an order in the event of an unresolved prior dispute or unavailability of stock.
Quote-based orders
Orders from legal entities (schools, local authorities, companies) may be formalised by the issuance of a quote. The quote is valid for 30 days from its date of issue, unless otherwise expressly stated. After this period, Disconnecto reserves the right to modify the prices or conditions set out in the quote.
The order is considered firm and final upon receipt of the signed purchase order or written acceptance of the quote by the buyer.
Article 4 – Pricing
Prices are quoted in euros. For sales to individuals, prices are displayed inclusive of all taxes (VAT included). For sales to VAT-registered legal entities, prices may be quoted exclusive of tax (net of VAT) on quotes, with applicable VAT added at the prevailing rate.
Disconnecto reserves the right to modify its prices at any time. Products are invoiced at the price in effect at the time the order is validated or the quote is accepted.
Shipping costs are indicated separately at the time of ordering. Free shipping is offered above a minimum order amount as indicated on the website.
Article 5 – Payment
Individuals and companies
Payment is made online by credit card or any other method available at the time of ordering. The order is considered validated only upon payment confirmation.
Legal entities and public bodies
Schools, local authorities, and other public law legal entities may pay by bank transfer or administrative purchase order.
Invoices issued to public bodies can be transmitted via the Chorus Pro platform, upon request at the time of ordering or quoting.
In accordance with articles L. 441-10 et seq. of the French Commercial Code, the payment period applicable to professional buyers and public entities is 30 days from the invoice date, unless otherwise agreed in writing. Any late payment will result in the application of penalties at the applicable statutory rate, as well as a fixed recovery fee of €40.
Article 6 – Delivery
Delivery is made to the address provided by the buyer at the time of ordering.
Standard orders
For products available in stock, Disconnecto commits to dispatching orders within 1 to 2 business days of payment or purchase order validation.
Personalised orders (B2B)
Orders involving personalisation — including logo printing, school name, custom configurations, or large quantities — require additional production time. This lead time is specified in the quote or confirmed by email at the time of order validation. As a guide, production and shipping for a personalised order takes approximately sixty (60) calendar days from validation of the purchase order and receipt of the required artwork or personalisation information.
Any delay in providing these elements by the buyer will postpone the delivery date accordingly, without engaging Disconnecto's liability.
General provisions
The lead times given are indicative, and exclude periods of high demand or temporary stock shortages. Disconnecto cannot be held liable for any delay attributable to the carrier or to circumstances beyond its control (force majeure, strike, adverse weather, etc.).
In the event of damage observed upon delivery, the buyer must submit reservations to the carrier within the statutory timeframe and inform Disconnecto within 48 hours of delivery.
Article 7 – Right of withdrawal, returns and warranties
7.1 Individual buyers (B2C)
Right of withdrawal
In accordance with article L. 221-18 of the French Consumer Code, any individual buyer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to provide a reason.
To exercise this right, the buyer sends a written request to contact@disconnecto.com stating their order number and reason for return. Disconnecto will acknowledge receipt and provide return instructions.
The product must be returned in a condition that allows it to be resold — it may have been tried under reasonable conditions, but must not show signs of prolonged use, deterioration or damage. Return shipping costs are borne by the buyer and must be sent by tracked delivery.
Personalised products (logo printing, school personalisation) are expressly excluded from the right of withdrawal in accordance with article L. 221-28 of the French Consumer Code.
Refund
If a return is accepted following inspection by our team, the refund will be processed within a maximum of 14 days from receipt of the returned item, via the payment method used at the time of purchase. No refund will be issued if the product is returned damaged, incomplete or without tracking.
Legal warranty of conformity (B2C)
In accordance with articles L. 217-1 et seq. of the French Consumer Code, any individual buyer benefits from the legal warranty of conformity for a period of two (2) years from delivery. During the first twelve (12) months, any defect is presumed to have existed at the time of delivery. Beyond this period, the buyer must provide proof that the defect existed at the time of delivery.
In the event of a lack of conformity, the buyer may request repair or replacement of the product. If neither option is possible, the buyer may obtain a partial or full refund.
The individual buyer also benefits from the legal warranty against hidden defects provided for in articles 1641 et seq. of the French Civil Code, entitling them to a refund if a hidden defect renders the product unfit for its intended use.
For any claim under these legal warranties, the buyer sends their request to contact@disconnecto.com along with a photograph of the product and proof of purchase.
7.2 Professional buyers and legal entities (B2B)
The statutory 14-day right of withdrawal provided for under the French Consumer Code does not apply to purchases made in a professional or institutional capacity.
7.2.1 — Schools and public authorities
Commercial warranty — 6 months
Any product reported as defective within the first six (6) months following delivery is replaced free of charge, upon simple submission of a photograph to contact@disconnecto.com. No return is required and no justification is needed. This warranty covers any anomaly observed under normal conditions of use.
It does not cover damage resulting from deliberate misuse or manifestly abusive use.
Simplified replacement programme — 4 years
Beyond the warranty period and for a total period of four (4) years from delivery, Disconnecto provides the institution with a forty per cent (40%) discount code on the current unit price, applicable to any pouch renewal.
This programme is not a warranty: it does not confer any right to free replacement. It is a permanent pricing benefit designed to facilitate the renewal of worn or damaged pouches, whatever the cause, without any administrative process or justification required.
The code is provided to the institution upon delivery of the initial order. It may be freely shared with families by the institution, according to its internal organisation.
Replacement orders of ten (10) units or more benefit from free shipping. Below this threshold, standard shipping charges apply and are borne by the buyer.
Pouches available under this programme are exclusively standard (non-personalised) models.
7.2.2 — Other professional buyers
Products sold to any private law legal entity other than schools and public authorities — including companies, associations and event organisers — are covered by the legal warranty against hidden defects provided for in articles 1641 et seq. of the French Civil Code. This warranty covers non-apparent defects that render the product unfit for its intended use, provided the buyer demonstrates that such defects existed prior to the sale.
Any request for return or exchange must be subject to prior written agreement from Disconnecto, sent to contact@disconnecto.com. Accepted returns are handled on a case-by-case basis, under conditions agreed in writing between the parties.
Personalised products — bearing the buyer's logo or identification — may not under any circumstances be returned or refunded, except in the event of a proven hidden defect observed upon delivery and reported within forty-eight (48) hours of receipt.
Article 8 – Liability
Disconnecto cannot be held liable for direct or indirect damages caused by inappropriate use of the products. Disconnecto's liability is in all cases limited to the total amount of the order concerned.
Article 9 – Intellectual property
All texts, images, logos, product names and graphic elements on www.disconnecto.com are the exclusive property of TATEMONO SAS or are used with authorisation. Any reproduction, representation or exploitation, in whole or in part, without prior written authorisation is strictly prohibited.
Article 10 – Mediation and disputes
Mediation (B2C)
In accordance with articles L. 612-1 et seq. of the French Consumer Code, any individual buyer may refer free of charge to a consumer mediator with a view to the amicable resolution of any dispute. The contact details of the competent mediator are available upon request at contact@disconnecto.com.
Disputes (B2B and general)
These GTCS are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action is taken. Failing amicable agreement, the courts of the jurisdiction of TATEMONO SAS's registered office shall have sole jurisdiction, including in cases involving multiple defendants or warranty claims.