Privacy policy

Last updated: April 2025

⚠️ Notice: This translation is provided for information purposes only. The legally binding version of the Privacy Policy is the French version, available at: www.disconnecto.com/policies/privacy-policy

This Privacy Policy explains how TATEMONO SAS, operating under the Disconnecto brand (the "Site", "we", "our" or "us"), collects, uses and discloses your personal information when you visit, use our services or make a purchase on www.disconnecto.com (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Policy, "you", "your" and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor or any other person whose information we have collected in accordance with this Policy.

Please read this Privacy Policy carefully.

Changes to This Policy

We may update this Privacy Policy from time to time, in particular to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources. The information we collect varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights and the rights of our users.

Information Collected Directly from You

Information you submit directly to us through our Services may include:

  • Contact details: name, address, phone number, email
  • Order information: name, billing address, shipping address, payment confirmation, email and phone number
  • Account information: username, password, security questions
  • Customer service information: information you choose to include in your communications with us

Information Collected About Your Use

We may automatically collect certain information about your interaction with the Services ("Usage Data") via cookies, pixels and similar technologies. This data may include information about your device, browser, network connection, IP address and other information relating to your interaction with the Services.

Information Obtained from Third Parties

We may obtain information about you from third parties, including:

  • Companies that support our Site and Services, such as Shopify
  • Our payment processors, which collect payment information to process your orders
  • Online tracking technologies (pixels, web beacons, cookies) used when you visit our Site, open our emails or interact with our advertisements

How We Use Your Personal Information

  • Providing products and services: processing payments, fulfilling orders, sending account notifications, managing returns and exchanges. Legal basis: performance of a contract (Art. 6(1)(b) GDPR).
  • Marketing and advertising: sending marketing communications by email, SMS or post, personalising advertisements. Legal basis: legitimate interest (Art. 6(1)(f) GDPR) or consent as applicable.
  • Security and fraud prevention: detecting and preventing fraudulent or illegal activity. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).
  • Improving the Services and customer relations: customer service, improving our Services and maintaining our commercial relationship. Legal basis: legitimate interest (Art. 6(1)(f) GDPR).

Cookies

We use cookies to operate and improve our Site and Services, remember your actions and preferences, carry out analyses and better understand how users interact with the Services.

In accordance with applicable regulations, your consent is obtained before any non-essential cookies are placed. You may configure your preferences at any time via your browser or our cookie management tool.

For precise information on the cookies used by Shopify: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Service providers: IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping
  • Business and marketing partners: to provide you with tailored services and advertising
  • At your request or with your consent
  • Within our group of companies in our legitimate interest of running a successful business
  • For legal obligations: merger, insolvency, responding to subpoenas or warrants, protecting our rights

Third-Party Websites and Links

Our Site may provide links to websites operated by third parties. We are not responsible for their privacy practices and recommend that you consult their respective policies.

Children's Data

The Services are not intended for children. We do not knowingly collect any personal information about persons under the age of 16. If you are the parent or guardian of a child who has provided us with their information, please contact us to request its deletion.

Security and Retention of Your Information

We implement appropriate security measures to protect your personal information. However, no security measure is absolutely impenetrable.

The retention period for your information depends on the need to retain it to provide the Services, comply with legal obligations, resolve disputes or enforce our contracts and policies.

Your Rights

In accordance with the GDPR, you have the following rights regarding your personal information:

  • Right of access: request access to the information we hold about you
  • Right to erasure: request the deletion of your personal data
  • Right to rectification: request the correction of inaccurate data
  • Right to portability: receive a copy of your data in a structured format
  • Right to restriction: request that we restrict the processing of your data
  • Right to object: object to processing based on our legitimate interest
  • Withdrawal of consent: withdraw your consent at any time, without affecting the lawfulness of prior processing
  • Communication management: unsubscribe from promotional emails via the link included in each email

To exercise these rights, contact us at contact@disconnecto.com. We will respond as soon as possible and within one month as required by the GDPR.

Complaints

If you have complaints about the way we handle your personal information, please contact us at contact@disconnecto.com.

If you are not satisfied with our response, you may lodge a complaint with the competent supervisory authority. For French residents, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL):

CNIL — 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 www.cnil.fr

Residents of other EU/EEA countries may contact their own national data protection authority.

International Data Transfers

Your personal information may be transferred, stored and processed outside your country of residence, in particular by our service providers. Where such transfers take place outside the European Economic Area, we use recognised mechanisms such as the European Commission's standard contractual clauses.

Contact

For any questions relating to this Policy or to exercise your rights:

TATEMONO SAS — Disconnecto 462 route des Noyers, 24350 Montagrier, France Email: contact@disconnecto.com

TATEMONO SAS is the data controller of your personal information within the meaning of the GDPR.