Shipping policy
Last updated: April 2026
⚠️ Notice: This translation is provided for information purposes only. The legally binding version of this policy is the French version, available at: www.disconnecto.com/policies/shipping-policy
1. Delivery Zones
Deliveries are made within mainland France.
For any delivery request to French overseas territories or internationally, please contact us directly at contact@disconnecto.com before placing your order, so we can provide you with the applicable conditions and rates.
2. Shipping Times
Standard Orders
In-stock orders are dispatched within 1 to 2 business days of payment or purchase order validation.
Customised Orders (B2B)
Orders involving customisation (logo printing, institution identification, bespoke configurations or large quantities) require additional production time, estimated at 6 to 12 weeks from order validation and receipt of all elements required for customisation.
This lead time is specified in the quote or confirmed by email at the time of validation. Any delay in the transmission of the required elements by the buyer will push back the shipping date accordingly.
The indicated timescales are given as a guide. TATEMONO SAS cannot be held liable for delays attributable to the carrier or to any event beyond its control (force majeure, strike, adverse weather, etc.).
3. Carriers
Parcels are shipped via a tracked carrier (La Poste / Colissimo or any equivalent provider). A tracking number is sent to the customer by email as soon as the order is dispatched.
4. Shipping Costs
Shipping costs are calculated based on weight, volume and destination, and are clearly indicated before order validation.
Free delivery is available above a minimum order amount as indicated on the website. This threshold may vary depending on current promotions.
5. Delivery Issues
In the event of a delay, lost parcel or damage upon receipt, the customer must notify TATEMONO SAS within 48 hours of delivery at contact@disconnecto.com, specifying the order number and attaching photos of the parcel where possible.
In the event of damage noted upon receipt, the customer must also lodge a complaint with the carrier within the legal timeframe.
An investigation may be opened with the carrier. TATEMONO SAS undertakes to assist the customer throughout this process as quickly as possible.
6. Errors or Incomplete Addresses
TATEMONO SAS cannot be held liable in the event of an error or omission in the delivery address provided by the customer. Should the parcel be returned for this reason, the cost of re-shipment will be borne exclusively by the customer.
Contact
For any questions relating to shipping: contact@disconnecto.com